About buyster
Who We Are buyster (yes, that's a small "b") is an online retail company based in Sydney. We are the Australian arm of Wayfair - the 2nd largest retailer of homewares in the USA. Our aim is to offer you an unparalleled selection of great value products and excellent customer service – making your shopping experience easier, quicker and hassle free.At buyster we sell products from Australian manufacturers and suppliers and ship products only within the Australian market. Originally launched as a joint venture between Wayfair and Netus, an Australian technology investment company, buyster is now 100% owned by Wayfair (read the announcement here)
Need any help along the way? Phone 1300 900 675 or email (service@buyster.com.au) to contact one of our experienced customer service staff (our office hours are 8:30am to 6pm Monday to Friday Eastern time).
Because we want you to feel completely confident buying from buyster we have a 30 day “no questions asked” returns policy. Who is Wayfair? Wayfair was founded in 2002 by Niraj Shah and Steve Conine. It began with just the two of them and one online shop selling TV mounts. A year later, they added three more Web-based stores focusing on furniture, lighting and cookware. In their third year, the business grew again and they added nine more highly focused stores. From that point onward, Wayfair grew fast to become the 2nd largest retailer of home wares products in the USA. Headquartered in Boston, Wayfair now has also has businesses in the UK and Germany, employs over 850 people and achieved US$380 million in sales in 2010. Read more about Wayfair How do I return an item I bought from a buyster store? We want you to be able to shop with confidence - nobody wants to be stuck with an item that they don't want. With buyster, you won't be. You can return an item that you bought from us for any reason within 30 days of receiving the item - no questions asked.
If you decide to return your item then we'll refund the purchase price, less two delivery fees (to cover the outward and inbound delivery costs). The item must be returned in its original condition so that we can endeavour to re-sell it. When will my purchase arrive? Each product page has an estimated delivery time that will give you an idea of how long your purchase will take to get to you. Once you have ordered the item, we will update you via email with an estimated delivery date. Is my credit card information safe? When you make a purchase on a buyster site we protect the information with SSL, the industry standard encryption technology, to ensure that all your details remain encrypted. Where do you get your products from? Our products are sourced from some of the top brands in Australia and their distributors. If you are based in Australia (at the moment we are unable to work with suppliers without an Australian warehouse) and think your products would be a good fit for buyster please contact us by emailing service@buyster.com.au or phone 1300 900 675. How can I contact buyster?
By Phone:1300 900 675
By Email:service@buyster.com.au
By Fax:02 8264 3226
By Mail: buyster
buyster
PO Box K475
Haymarket, NSW 1240
Press Information Please let us know if you need additional information, interviews with our founders or other experts in any of our categories, or samples of select products for your stories. Just as we're here to help customers find just the right item, we're also here to help you, as a member of the media, with your current needs for sources, story ideas and new product information. For any media inquiries, please call our Head of Communications, Chuck Casto, at ccasto@csnstores.com, +1 617-502-7223 back to top
